FAQs

WHERE ARE YOU BASED?

We are based in Victoria, Australia.

HOW DOES SHIPPING WORK?

We have our own warehouse, and ship anywhere in the World.

Our logistics partners include UPS, DHL, Australia Post and more.

HOW MUCH DOES SHIPPING COST?

Free shipping on Australian orders over $200 AUD. Under $200, a flat rate of $15 AUD applies. International orders ship for $85 AUD via DHL Express.

DO I GET TRACKING?

All our shipments come with door-to-door parcel tracking.

WHAT IF I NEED TO RETURN SOMETHING?

Write to us at concierge@hanneysee.com and we'll guide you through it.

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Please contact our global PR agency DXD, or contact us directly at concierge@hanneysee.com.